Support

Get in touch

Write to us at support@getloky.app and we aim to reply within two working days. Telling us your iPhone model, your iOS version and what you were doing when it went wrong gets you a useful answer much faster.

Apps are not locking

Loky needs Screen Time permission. Check iPhone Settings → Screen Time is on, and that Loky is allowed under Settings → Screen Time → Apps With Screen Time Access. Then open Loky and pick your apps again.

Managing your subscription

Cancel or change your plan in iPhone Settings → your name → Subscriptions → Loky. Refunds are requested from Apple at reportaproblem.apple.com.

Reinstalled the app or changed phone? Tap Restore purchases on Loky’s subscription screen to bring your subscription back on the same Apple ID.

Getting a copy of your data, or deleting it

Write to us at support@getloky.app from the address on your account and ask. We will send an export, or delete everything, within 30 days. Deleting is permanent — your streak and receipts do not come back.

Reporting a security problem

If you have found a vulnerability, please report it to support@getloky.app with the details rather than posting it publicly, and give us a reasonable chance to fix it.